FAQ

Frequently Asked Questions

1. Are your cleaning products safe to use at home? 🏠

Yes! Our products are formulated for everyday household use, including degreasers, foam cleaners, stain removers, and rust removers. Each product is designed with safety and effectiveness in mind. Always follow the usage instructions on the label, keep out of reach of children, and ensure proper ventilation when using spray-based products.

2. Are your products effective on tough stains and grease? 💪

Absolutely! Our heavy-duty cleaners — including our Heavy Grease Cleaner, Multifunctional Foam Cleaner, and Automatic Powerful Foam Cleaner — are specially formulated to tackle stubborn grease, grime, rust, and stains on a variety of surfaces. For best results, follow the product instructions for application time and method.

3. Can I use your rust removers on metal tools and automotive parts? 🔧

Yes! Our Multipurpose Rust Remover Spray and Heavy-Duty Metal Rust Remover are suitable for use on metal tools, hardware, automotive parts, and more. Our Engine Catalytic Converter Cleaner is also designed specifically for automotive maintenance. Always test on a small area first and follow the product guidelines.

4. How fast is your shipping? 🚚

All orders are processed and shipped within 1–3 business days. Standard international delivery typically takes 10–25 business days depending on your location. You'll receive a tracking number so you can monitor your shipment in real time.

5. Can I return or exchange items? 📦

Yes! If you receive a damaged, defective, wrong, or missing item, please contact us within 7～21 days of delivery with photo or video proof — we'll arrange a refund, replacement, or compensation at no cost to you. Please note that opened or used cleaning products cannot be returned for hygiene and safety reasons unless they arrive defective.

6. Are your products suitable as gifts? 🎁

Definitely! Our home cleaning kits, specialty sprays, and handy tools make practical and thoughtful gifts for homeowners, car enthusiasts, and anyone who loves a clean, well-maintained home. They're great for housewarmings, holidays, or as everyday essentials for family and friends.

7. Do you offer wholesale or bulk orders? 🛒

Yes! We welcome bulk and wholesale inquiries for our cleaning products and home care accessories 🎉. Bulk buyers enjoy exclusive pricing and priority fulfillment. Please contact us directly to discuss quantities, pricing, and shipping arrangements.

8. How do I use the Defrosting Spray for Fridge & Freezer? ❄️

Simply spray the product evenly on the frosted surface of your fridge or freezer, wait a few moments for the formula to work, then wipe clean with a cloth. It's fast, effective, and safe for use on standard refrigerator surfaces. Always refer to the product label for full instructions.

9. Is the Teeth Colour Corrector Serum safe to use? 😁

Our Teeth Colour Corrector Serum is designed for cosmetic use to help brighten and correct tooth color. It is intended for external use only. We recommend following the usage instructions carefully. If you have sensitive teeth or dental concerns, consult your dentist before use.

10. How can I contact customer support? 💬

Our customer service team is available during business hours every working day. Whether you have questions about a product, your order, shipping, or after-sales support — we're here to help! Send us a message and we'll get back to you as quickly as possible. Your satisfaction is our top priority.