Terms & Conditions

Welcome to Vivian G Co LLC! 🛍️
These Terms and Conditions govern all purchases, orders, and transactions made through our store. By browsing or placing an order, you agree to be bound by these Terms.

1. Product Information & Quality 📝

We specialize in household cleaning solutions, personal care products, and home maintenance tools — including degreasers, foam cleaners, rust removers, stain removers, automotive care sprays, and cleaning accessories. All items are inspected before shipment 💯. Due to screen color differences and measurement tolerances, slight variations may occur and do not constitute defects. We reserve the right to update product formulas or packaging without prior notice.

2. Pricing & Payment 💰

All displayed prices are final with no hidden fees ✅. Payment must be completed at order placement. We reserve the right to cancel unpaid orders. In the event of a pricing error, we will contact you to reach a fair resolution.

3. Order Processing & Shipping 🚚

Orders are processed and shipped within 1–3 business days. We offer worldwide tracked shipping 📍. Standard international delivery takes 10–25 business days depending on destination and customs. We are not responsible for delays caused by force majeure, customs inspections, or local carrier disruptions.

4. Customs & International Duties 🌍

Customers are responsible for any import duties, taxes, or customs fees in their country. We declare all products accurately per international regulations. Note: Chemical-based products (sprays, solvents, foam cleaners) may be subject to additional customs scrutiny in certain countries — please verify local regulations before ordering.

5. Return & Refund Policy 📦

We offer fair after-sales support 💌:

• Damaged, defective, wrong, or missing items: Contact us within 7 days of delivery with photo/video proof for a full refund, replacement, or compensation.
• Personal preference returns: Customer bears return shipping; items must be unused in original packaging.
• Opened or used cleaning products cannot be returned for hygiene and safety reasons unless defective upon arrival.
• Customized orders are non-refundable.

6. Wholesale & Bulk Orders 📈

We welcome bulk inquiries for our cleaning and home care products 🎉. Bulk buyers enjoy exclusive pricing and priority fulfillment. Contact us to discuss quantities, pricing, and terms.

7. Intellectual Property Rights ©️

All store content is protected by intellectual property law. Unauthorized reproduction or commercial use is strictly prohibited.

8. Prohibited Use & User Obligations 🚫

You agree to use our products solely for their intended household, personal care, or maintenance purposes. Misuse, unauthorized resale, or illegal use is prohibited. Liability from improper use rests solely with the customer.

9. After-Sales Support 💬

Our team is available during business hours for product, order, shipping, and after-sales inquiries. We aim to respond promptly — your satisfaction is our priority.

10. Force Majeure & Dispute Resolution ⚖️

We are not liable for disruptions caused by events beyond our control. All disputes will be addressed through open, good-faith communication.

11. Updates to These Terms ✅

We reserve the right to update these Terms at any time. Continued use of our store after updates constitutes acceptance of the revised Terms.